Privacy policy & website terms.

Website Privacy Statement

Our commitment to your privacy

Money Matters (NZ) Limited ("Money Matters", "we", "our" or "us") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 2020.

This Privacy Statement explains how we collect, use, store, disclose and protect personal information obtained through our website, our digital services and our interactions with clients and prospective clients.

Nothing in this Privacy Statement limits or excludes any rights you may have under the Privacy Act 2020.

For more information, read our full privacy policy.

Who we are

Money Matters (NZ) Limited is a New Zealand financial advice business and licensed Financial Advice Provider.

If you have any questions about this Privacy Statement or the personal information we hold about you, please contact us using the details at the end of this document.

What personal information we collect

The personal information we collect depends on the nature of our relationship with you and the services you request. This may include:

• contact and identification information;

• personal, financial and tax information relevant to the services we provide;

• information relating to your needs, objectives and circumstances;

• information required to meet legal and regulatory obligations;

• information you provide through our website, forms, emails, meetings and other communications; and

• information about your use of our website and digital services.

How we collect information

We may collect personal information directly from you when you:

• Contact us through our website.

• Make an enquiry.

• Request information or services.

• Complete forms or questionnaires.

• Meet or communicate with us.

• Become a client.

Where authorised by you or otherwise permitted by law, we may also collect personal information from third parties and other sources relevant to the services we provide and our legal and regulatory obligations.

Why we collect and use your information

We collect and use personal information to:

• provide financial advice and related services;

• assess, establish and administer products and services for you;

• communicate with you and respond to enquiries;

• meet our legal and regulatory obligations;

• maintain and improve our business systems and services; and

• provide information about services that may be relevant to you.

We do not sell personal information to third parties.

Who we may disclose information to

Where reasonably necessary for the purposes described above, we may disclose personal information to:

• Custody and administration service providers, including FNZ Custodians Limited and platform providers such as Consilium.

• Financial product providers and investment managers.

• Technology and software service providers used by Money Matters.

• Client portal and customer relationship management providers.

• Electronic signing and document management providers.

• Accountants, auditors, legal advisers and compliance consultants.

• The Financial Markets Authority and other regulatory or government agencies.

• Dispute resolution schemes.

• Other parties authorised by you.

We only disclose personal information where permitted by law or where the disclosure is reasonably necessary to provide our services.

Overseas disclosure of information

Money Matters uses a range of specialist technology and cloud-based service providers. As a result, personal information may be stored, processed or accessed outside New Zealand.

Before disclosing personal information overseas, we take reasonable steps to ensure that the information receives protections comparable to those required under New Zealand privacy law, or otherwise ensure that the disclosure is permitted by the Privacy Act 2020.

Indirect collection of personal information

Most personal information we collect is provided directly by you.

If we collect personal information about you from another source, we will take reasonable steps to notify you of that collection and provide the information required by the Privacy Act 2020, unless an exception applies. In many cases, this information will already have been provided through our client documentation, privacy notices or other communications.

Website usage and cookies

When you visit our website, we may automatically collect information about how the website is accessed and used. This may include information about your device, browser, website activity, location and other technical information associated with your visit.

We may use cookies and similar technologies to help operate and secure our website, analyse website usage and improve user experience.

Most web browsers allow cookies to be managed or disabled through browser settings.

Storage and security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. Security measures may include:

• Access controls and user authentication;

• Encryption technologies;

• Secure hosting arrangements;

• Anti-malware and endpoint protection;

• Data backup and recovery processes; and

• Staff privacy and security training.

While we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

How long we keep information

We retain personal information only for as long as necessary for the purposes for which it was collected and to meet legal, regulatory and business requirements.

Information relating to financial advice services may be retained for the periods required by law, regulatory requirements and prudent business record-keeping practices.

Access and correction

You may request access to personal information we hold about you and may request correction of information that you believe is inaccurate.

To make a request, please contact us using the details below.

We may ask you to verify your identity before providing access to information.

Marketing communications

From time to time we may send information about our services, newsletters or updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe facility in the communication or by contacting us directly.

Changes to this Privacy Statement

We may update this Privacy Statement from time to time.

The most current version will always be available on our website.

Contact us

If you are concerned about how your personal information is being handled or if you feel that we have compromised your privacy in some way, please contact us at:

Money Matters (NZ) Limited
Financial Advice Provider | FSP764971

Email: [email protected]
Phone: 09 366 1672
Website: www.moneymatters.co.nz

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.

Website terms

This website provides you with general information that is true and accurate to the best of Money Matters knowledge.

We advise you that:

General information only: The information on this website is general in nature and is not intended to be personalised financial advice. You should consult a professional financial adviser before making any financial decisions or taking any action based on the information on this website.

No liability: Money Matters (NZ) Ltd does not accept any liability for any loss or damage arising from the use of this website. This does not prejudice your statutory rights.   

Accuracy of information: While Money Matters (NZ) Ltd has taken all reasonable care to ensure the information on this website is accurate, errors and omissions may occur. We do not accept any responsibility for any inaccuracy, error or omission in the website’s content, or for any loss caused to anyone from relying on that information. We may change, delete, add to or otherwise amend the information published on this website without notice.

Historical information: Any reference on this website to historical information and performance of a product or service may not necessarily be a good guide to future performance. You are solely responsible for any loss caused from relying on such information.

Third Party websites: This website may contain links to other websites which are not under our control. Money Matters (NZ) Ltd has no knowledge of or control over the content, and availability of those websites, or of their privacy practices. We do not sponsor, recommend, or endorse the content of other websites linked to, or referenced from, this website.

New Zealand law: The information on this website has been prepared to comply with, and is governed by, New Zealand law. It is only intended for use by persons within New Zealand’s jurisdiction. Money Matters (NZ) Ltd does not make any representation that the information on this website complies with the law in any other country.

Cybersecurity: Although we regularly update our cybersecurity and virus protection software, we do not guarantee that our website will be free from viruses or other malicious interference (such as spyware, malware, adware, ransomware and worms) that can damage your computer system and access your data.

Continuous access: We do our best to keep this website running smoothly. However, we do not guarantee that access to the website will be uninterrupted. We accept no liability for any loss caused by the website being temporarily unavailable either during its planned maintenance or due to technical or other issues beyond our control.

Copyright and IP: Unless otherwise indicated, all information on this website is the property of Money Matters (NZ) Ltd and is protected by copyright and intellectual property laws. Unless stated otherwise, you may access and download the materials located on this website only for personal, or agreed upon commercial use. The website may contain a number of trademarks which are owned by Money Matters (NZ) Ltd or used with the permission of the registered trademark owner. Before using any material on this website that is identified as being subject to copyright of a third party, you must obtain authorisation to use or reproduce the material from that third party.

Disclosure: Click here to go to our disclosure page and learn more about us.