Important information.
Money Matters (NZ) Limited
15 March 2021 Version 1
Our company:
Money Matters (NZ) Limited (FSP764971), trading as Money Matters is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority to provide financial advice.
We can provide advice on:
We may provide you with advice about a wide range of managed investment products including Exchange Traded Funds (ETFs).
We are limited to investment products that are available through our independent investment management and custodial platform – FNZ Custodians (FNZ). Where Money Matters has requested a new fund to be added to the platform FNZ have always permitted this. Founded in Wellington in 2002, FNZ are experts in designing and building administration platforms. They have over 1,000 employees and offer wrap platforms to institutions serving well over two million underlying investors with over $200 billion globally.
Our fees and costs:
Money Matters will charge a fee for the financial advice that is provided to you. The fee charged will depend on the nature of the financial advice and service that we provide.
We charge a fee for the preparation of an investment plan. This averages $750 (plus GST). This fee is waived when the plan is implemented.
We do not charge a fee for implementing a plan and making investments.
We charge an ongoing advice fee calculated on a percentage of the total portfolio value. The ongoing fees for Money Matters and the custodian FNZ will be disclosed in the investment plan. The costs of the underlying investments are deducted within the funds and disclosed within the Product Disclosure Statements that accompany the plan.
Conflicts of interest:
Money Matters is totally independent. We are purely fees based and don’t receive any commission or fee from any investment placed.
All commissions in relation to your investments will be rebated to your account.
Our adviser, Dr Rodger Spiller receives a salary and profits as a shareholder.
To ensure we prioritise our clients’ interests we follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.
We do not receive any gifts or incentives.
We undertake annual training about how to manage conflicts of interest.
We also undertake an internal compliance audit and a review of our compliance programme annually.
If you have a complaint:
We are always looking for ways to improve our service to you. If something has gone wrong, we want to know. Please phone Rodger Spiller on 09 366-1672 and/or send an email to [email protected] and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to your email.
When we receive your complaint, we will:
acknowledge your complaint within two working days
gather and evaluate information about your complaint
respond to you within 20 working days.
If we cannot resolve your complaint to your satisfaction, you can contact Financial Services Complaints Limited – A Financial Ombudsman Service (FSCL). They are an independent, not-for-profit, external dispute resolution service approved by the Minister of Consumer Affairs.
FSCL’s role is to investigate and fairly resolve complaints. Their service is free (it does not cost you anything).
FSCL’s contact details are:
0800 347 257
FSCL, PO Box 5967, Wellington 6140.
meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services
meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services.
Our duties and obligations to you:
Money Matters (NZ) Limited and our advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:
give priority to your interests;
exercise care, diligence, and skill;
meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services
meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services.
You can contact us at:
Money Matters (NZ) Limited (FSP764971), trading as Money Matters is the Financial Advice Provider.
Call: 09 366 1672
Email: [email protected]
Write to: PO Box 250, Shortland Street, Auckland 1140
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